Frequently asked questions, answered.

At Panda Windows & Doors, we believe that choosing the right windows and doors for your build is about more than just filling a hole in the wall—it's about creating spaces you'll love spending time in. Our products are thoughtfully designed and carefully engineered to stand the test of time while bringing your unique vision to life.

With over 30 years of experience, our team delivers unrivaled craftsmanship and care into every product we produce at our manufacturing facility in Las Vegas, Nevada. We examine each system on our Test Wall before shipping to ensure flawless operation and defect-free quality you can rely on, backing every product with a 10-year Warranty.

Beyond our more than 80 state-of-the-art products, we specialize in custom projects—bringing even the most complex designs to life. Our expertise in engineering remarkably tall, wide, panoramic, and other unique configurations sets us apart. We also offer Impact Rated (HVHZ-approved), Thermally Broken, and specialty material options such as Steel, Stainless Steel, and Architectural Bronze to meet your exact performance and desired aesthetic.

At Panda Windows & Doors, we strive to produce windows and doors that become cherished focal points, transforming any space into your perfect retreat. Let us help make your vision a reality.

Philosophy

• Complete focus on custom luxury windows and doors for residential and commercial projects
• Deliver unparalleled, industry-leading, premium-grade products
• Make product development and refinement a top priority, and pursue it tirelessly
• Provide unique and innovative solutions tailored to individual needs

Research & Development

• In-house team of engineers dedicated to product design and development
• Proprietary hardware and extrusions with patents and patents pending
• Rapid turnover of customized engineering solutions for complex projects
• Cutting-edge modeling software used to perform wind, thermal, and structural analysis for complex projects

Materials & Sustainability

• 100% of Aluminum scraps are recycled
• Aluminum extrusions contain up to 70-75% recycled content; Steel extrusions are made of 26.1% recycled content
• All products are made with abundantly available, highly recyclable, and sustainable materials - Aluminum, Steel, Stainless Steel, Architectural Bronze, and Wood
• Products are shipped in wooden crates made from sustainably sourced wood, compliant with the Sustainable Forestry Initiative® (SFI) and Forest Stewardship Council (FSC)
• Premium hardware is sourced from the top manufacturers around the world, including Germany, Switzerland, Italy, Portugal, Austria, Australia, Greece, etc, not limited to what is locally available or cheap

Testing & Performance

• Many products are independently certified by the NFRC and AAMA
• Seven High Velocity Hurricane Zone (HVHZ) approved products
• High-performance drainage sills
• Thermally broken products across all categories
• All products come standard with dual-glazed, tempered glass featuring a Low-E coating for improved energy efficiency and security
• Energy efficient products can contribute to LEED® (green building certification program) points in several credit categories

Design capabilities

• Products: 85 state-of-the-art products including Sliding, Folding, Stacking, Swinging, and Pivoting
• Materials: Aluminum, Steel, Stainless Steel, Architectural Bronze, and Wood
• Panels: Can reach 24’ in height and 16’ in width
• Frames: Can span unlimited widths
• Configurations: Straight, Staggered, Segmented, Panoramic (radius), Corner, Pocket, Stacking (HSWs), and Custom Parking (Folding / HSWs)
• Sill Options: Recessed, Recessed Drainage, Surface, High-Performance, Thermally Broken, and ADA-compliant
• Handle Options: Dozens of choices
• Finish Types: Powder Coat, Anodized, Kynar Paint, and Faux Wood
• Color Options: 25 standard colors and the ability to color-match any color
• Glass Options: Low-E, Gas Filled, Tempered, Laminated, Impact Resistant, Double- or Triple-Glazed, Tinted, Obscured, Spandrel, and many more
• Glass providers: Cardinal, Guardian, Vitro (formerly PPG), and Viracon
• Premium Features: Automation, smart home integration, Keyless Entry Systems, Fingerprint readers, Keypad-enabled Smart Locks, Smart Glass Technology, and more
• Add-ons: Screens, PandaSHADE, between-the-glass blinds, and PandaTEK Cladding

Manufacturing prowess

• LEAN manufacturing methods to maximize efficiency and minimize waste
• Automated double-headed saws deliver precise cuts
• State-of-the-art 5-axis CNC machines with sub-millimeter thresholds are used to mill and prep extrusions
• High-precision automated sander removes a 0.2 micron-thick layer of aluminum to eliminate scratches and prepare extrusions for powder coating
• State-of-the-art automated powder coating line ensures uniform spraying and curing without manual handling
• On-site Test Wall for comprehensive inspection and final tuning of all products before shipping
• Custom-made reinforced crates designed to fit orders snugly and protect them during transit

Unlike Vinyl or Fiberglass options, metals such as Aluminum, Steel, Stainless Steel, and Architectural Bronze are exceptionally durable, weather-resistant, and sustainable. Our metal products are designed to last a lifetime without bending or warping and can even provide structural support when designed and installed appropriately. Beyond their natural strength, metal windows and doors provide a timeless design that remains beautiful and functional decades after installation. Check out our Materials page to learn more about the benefits of each metal.

Yes. Participants are eligible to earn CEU credits after attending the Lunch & Learn. To learn more about the program, visit the Lunch & Learn page. To schedule a Lunch & Learn for your company, submit a Lunch & Learn request form and one of our team members will be in touch with you to coordinate.

Choosing the perfect window or door depends on many different factors including location of the project (near the coastline, high-altitude, etc), sun exposure, opening size, foot traffic, design constraints, and desired functionality to name a few.

With your vision as our guide, our team of experts will guide you throughout the design process and recommend the ideal products. The process is collaborative from start to finish - you're not just ordering windows and doors, but creating inviting spaces tailored to your project. Let us help design your dream space by guiding you in choosing systems you’ll love using.

Finish options include Powder Coat, Kynar Paint, Anodized, and Faux Wood. Different finishes are better suited for different climates and use cases. Check out our Finishes page to learn more about the different finish options we offer. Not sure which option is best for your project? We'll help you choose the best finish to suit your climate and project needs. Speak with your local authorized Panda Dealer or Panda representative to learn more!

We offer 25 standard colors and the ability to color match any color provided there is a large enough order quantity. To color match a custom color, we need a physical sample or UC color code of the desired shade. Thermally broken systems allow for a two-tone color scheme. Check out the Finishes page and Brochures page to learn more about the different color options we offer.

Yes. Color samples are available upon request. Speak with your local authorized Panda Dealer or Panda representative to request a color sample.

We offer two standard wood options, Pine and Douglas fir, and more than 20 specialty hardwoods. Exotic wood species can also be obtained upon request. Check out our Wood page to learn more about the different wood species available.

If you love the look of wood but need the durability of aluminum, we offer a Faux Wood finish that’s designed to mimic the texture and grain of real wood. Check out our Finishes page to learn more about the different Faux Wood finishes available.

We source our glass from the largest manufacturers in the country - Cardinal, Guardian, Vitro (formerly PPG), and Viracon.

All Panda products come standard with dual-glazed, tempered glass featuring a Low-E coating for improved energy efficiency and security

For enhanced performance, we offer:

• Multi-pane glazing +/- Argon gas fill for improved insulation
• Laminated glass for security and sound dampening
• Tempered glass for security and safety
• Laminated & Dual-pane or Triple-Pane glass for enhanced soundproofing
• Tinted, Obscured, Starphire Ultra-Clear, and Spandrel glass for aesthetic
• Impact-resistant glass using advanced SGP or PVB interlayers
• Bullet-resistant film for maximum protection
• Curved glass for panoramic systems
• Smart glass and between-the-glass blinds

Hundreds of options and combinations can be tailored to meet your energy efficiency, STC rating, security, impact resistance, or aesthetic needs. Check out our Glass Options page to learn more about the different glass options available.

There are a few options for getting dimensions for your project. The easiest and most reliable way is to send us the blueprints and we’ll do the takeoff to get all the necessary measurements. Alternatively, you can do the takeoff yourself and provide us with those measurements.

When it comes to dimensions, we believe the sky’s the limit. Our systems are engineered to reach impressive heights and widths while maintaining safety, functionality, and ease of use. If your project requires an exceptionally large opening, we can work with you to determine which product will best suit your needs, and custom build a system to your exact specifications.

Some remarkable dimensions we’re capable of achieving with our products:

• Lift & Slide Doors: 24’ tall with unlimited frame width
• Voyage Collection Pivot Doors: 24’ tall by 10’ wide
• Folding Doors: 14’ tall with unlimited frame width
• Hinged Doors: 14’ tall
• Horizontal Sliding Walls: 12’ tall

Don’t let large dimensions hold back your dream designs. Speak with your local authorized Panda Dealer or Panda representative so we can help turn your boldest designs into large functional spaces!

There are no standard dimensions to Panda’s products. Every product we produce is custom-built to your exact specification, color choice, and feature selection. However, we can absolutely produce a large volume of a single dimension for large scale projects.

We offer ADA-compliant options across every product category. Speak with your local authorized Panda Dealer or Panda representative to learn more about our ADA-compliant options.

We are happy to review the details of your preferred hardware and evaluate if it’s possible to make it work with your selected products. Be sure to mention this request to your local authorized Panda Dealer or Panda representative sooner rather than later in the design process so we can ensure your preferred hardware will be compatible with the product we recommend.

As a manufacturer of custom-made luxury windows and doors, pricing reflects the choices you make—from materials and customizations to feature selections. While every product is tailor-made, we offer a range of products to suit different budgets, from budget-friendly lines with limited customization to ultra-premium products crafted for the most discerning projects. To get an accurate quote for your project, simply fill out our Request a Quote form or speak with your local authorized Panda Dealer or Panda representative.

Panda’s products are sold and shipped throughout the United States, Canada, Mexico, and the Caribbean. To get started designing the space of your dreams, submit a Request a Quote form or speak with your local authorized Panda Dealer or Panda representative. We can't wait to learn more about your project!

Payments can be made by Wire Transfer, Checks, Money Orders, or ACH. We require a 50% deposit at the time of signature, with the remaining 50% due before shipment. Please refer to our Terms & Conditions for more details on payment policies.

Shipping costs are not included in the quote provided. We offer a separate breakdown for crating costs and provide an estimated shipping cost. The final shipping cost depends on your chosen delivery method, speed of delivery, location, and any specific delivery requirements. Once you select your preferred shipping options, we will confirm the exact cost. Rest assured, all orders are shipped fully insured.

Lead times vary based on the project’s size and complexity, as well as the materials chosen. For smaller projects using standard materials like aluminum or wood, lead times typically range from 6-8 weeks. Larger, more intricate projects may require 10-12 weeks, while specialty projects involving materials such as steel, stainless steel, or architectural bronze can take 18-20 weeks. Please note that specialty features, such as wood cladding, Kynar paint, anodized finishes, or panoramic systems, may add an additional 2-6 weeks to the lead time. We'll keep you updated on the progress of your project as it moves through manufacturing and we’ll notify you if any delays are anticipated.

Our priority lies in delivering outstanding orders within their expected lead times. However, we may be able to expedite your order depending on current production capacity, the size and complexity of your project, and the materials selected. Speak with your local authorized Panda Dealer or Panda representative to learn more about rush delivery options.

Yes. After your system is manufactured, and before it is carefully crated for shipping, your system will be installed on our Test Wall for close inspection and final tuning. After the system passes all QC checks, we will take photos and videos of your system for you to preview before the systems are packaged. Photos will be available on the Order Lookup page, or emailed to you directly.

You may also schedule a visit to our manufacturing facility in Las Vegas, NV to see your products firsthand when they are scheduled to be installed on the Test Wall.

You can buy directly from Panda by submitting an online Quote Request and working with a Panda representative, or you can visit one of our local authorized Panda Dealers that sell our full range of products and may also provide installation services with your purchase. Whichever route you choose, there will be a knowledgeable team ready to guide you in choosing the right product for your space.

There are a couple of easy ways to get the ball rolling:

• Submit an Online Request: Head over to the Contact Us page and fill out the Request a Quote form with details about your project. One of our Panda representatives will follow up to discuss design options and provide a quote.
• Visit a Local Dealer: Browse our network of local authorized Panda Dealers to find the one nearest you. Work directly with your local dealer to design your systems and get an instant quote.
• Call us Directly: Don’t want to wait for us to reach out? Speak with a Panda representative right away by calling (888) 246-1651.

We can't wait to learn more about your project!

We offer several ways to see our products firsthand:

• Visit a Panda Showroom: Visit one of our showrooms to see our systems on display, get expert advice from our knowledgeable staff, and ideas to help you design functional spaces.
• Visit our Headquarters: Schedule a visit to our headquarters and manufacturing facility in Las Vegas, Nevada for a guided tour of our production line and on-site showroom with large systems on display.
• Explore Local Projects: If there is no showroom near you, reach out to your Panda representative to learn about local projects showcasing our products.
• Schedule a Virtual Appointment: Schedule a virtual appointment to explore Panda’s systems from the comfort of your home. Work with a Panda representative to see different configurations and design options through an Audio/Video call.
• Order Lookup: View photos of products that were recently inspected on our Test Wall.
• Photo Galleries: View photos of Panda’s windows and doors installed in residential and commercial projects on our inspiration gallery.

Check out the Panda Events page to see which tradeshow we will be presenting at next!

Panda’s products have been engineered to meet the most stringent industry standards, including AAMA and NFRC certification. We’ve designed systems across the spectrum of performance, some intended for indoor-only applications, while others have been engineered to withstand hurricane-force winds, wind-borne debris strikes, and water infiltration. Check out our Impact Rated and Thermally Broken products for systems that meet the highest AAMA and NFRC certification standards.

AAMA and NFRC are two major certifying bodies for windows and doors.

AAMA certification means a product meets strict standards for quality, durability, safety, and performance. To earn AAMA certification, a window or door must pass strenuous testing at an independent accredited lab under extreme conditions. The test evaluates:

• Water leakage
• Air leakage
• Structural strength
• Forced entry performance
• Lifecycle durability
• Component performance

NFRC certification focuses on energy efficiency. To get NFRC certified, a product goes through an 11-step testing process followed by computer-generated models for validation. The test evaluates:

• U-Factor (insulating ability)
• Visible transmittance (VT)
• Solar heat gain coefficient (SHGC)
• Air leakage

Earning high marks on AAMA and NFRC testing demonstrates a window or door is high-quality, durable, secure, and energy efficient.

The U-Factor is a measure of how well a window or door insulates an indoor space. While the U-Factor can take any value, in general, it ranges from 0.20 to 1.20. The lower the U-Factor, the better the insulation.

The Solar Heat Gain Coefficient (SHGC) is a measure of how much heat from sunlight passes through the window or door, and is largely dependent on the type of glass used. SHGC ranges in value from 0 to 1, with lower values blocking more solar heat.

There is no such thing as a ‘Title 24 Compliant’ product. Rather, compliance is earned by doing a comprehensive calculation of a building’s overall proposed energy use and submitting the energy report for state approval.

Panda’s energy efficient products can help projects achieve the energy efficiency needed to meet Title 24 compliance. Full compliance requires working closely with your local authorized Panda dealer or Panda representative, as well as a local energy consultant, to produce the complete Title 24 Energy Calculation for your project. Panda's energy efficient products can be an important piece in reaching Title 24 compliance, but many factors go into the full calculation.

The California Energy Code, also known as Title 24, was created by the California Building Standards Commission in 1978 under SB 331 which mandated that building standards be unified in a single code within the California Code of Regulations. Specifically, Title 24 Part 6 is the part of the code that addresses the energy efficiency of residential and non-residential buildings with the goal of reducing California’s energy consumption.

The newest version of Title 24 requires submitting an energy report, also known as Title 24 Energy Calculation, to demonstrate compliance before obtaining a building permit from the state.

To meet Title 24 compliance, the state of California offers two methods, a Prescriptive and a Performance method. Both require detailed calculations about the proposed energy of the project. However, for customized high-end residential and commercial projects, the Performance method offers more flexibility in design with fewer restrictions on glass.

To get started on Title 24 compliance, contact your local authorized Panda Dealer or Panda representative. In addition to working with Panda’s team on your project, you will need to work closely with an energy consultant in your area with access to a specialized state-approved software program needed to generate the detailed Title 24 Energy Calculation.

For more information on the updated Title 24 energy code, visit the California Energy Commission's website at energy.ca.gov.

Absolutely! The Leadership in Energy and Environmental Design (LEED) green building certification program awards credits for sustainable practices that improve energy efficiency, reduce carbon emissions, conserve water and resources, and enhance occupant health. Panda's energy efficient products can help projects earn valuable LEED points in several credit categories.

Our thermally broken windows and doors maximize energy efficiency, reducing heat loss in the winter, and heat gain in the summer to lower HVAC costs. This supports LEED credits for Optimize Energy Performance and Enhanced Commissioning. Our metal frame designs also contribute to credits for reduced environmental impact of materials.

In addition, options like triple glazing, Low-E coatings, and argon gas fills further improve U-factors and solar heat gain coefficients (SHGC). This helps projects achieve even more points under the LEED Energy and Atmosphere section.

By using our energy efficient products, Panda can assist projects pursuing LEED certification. Our energy efficient windows and doors support green building practices recognized by the US Green Building Council's (USGBC) rating system.

A 'thermally broken' system refers to an extrusion that has been intentionally split or interrupted with a non-conductive composite material to prevent heat transfer. This thermal break prevents summertime heat from conducting into the building and wintertime indoor from escaping outside. The thermal break reflects heat back to its source, creating a more energy efficient enclosed space. Thermally broken windows and doors reduce heating and cooling needs to create energy efficient and cost-saving spaces.

While Panda's products do not carry official STC or OITC ratings, we utilize high-performance acoustic glazing for enhanced soundproofing and can achieve virtually any STC/OITC rating needed. Speak with your local authorized Panda Dealer or Panda representative to discuss the acoustic performance required for your project.

Sound transmission class (STC) and Outdoor/Indoor Transmission Class (OITC) are the standard methods for measuring and rating how much sound is transmitted through a window or door. Higher STC and OITC ratings indicate more complete sound absorption and sound deadening performance.

The primary factor impacting sound transmission is the type of glass utilized - the number of panes, thickness, gas fillings, and spacer type. Multiple panes, thicker glass, inert gas, and robust spacers optimize soundproofing. For projects requiring strict STC or OITC ratings, we use high-performance acoustic glazing to minimize sound transmission.

Yes. Our products have been designed to meet strict building codes and can withstand the heavy use typical of commercial spaces. You can find Panda’s products across hotels & resorts, restaurants, sports stadiums, entertainment venues, universities, retail shops, and more. Check out the Clientele & Testimonials page to see a list of some of our commercial projects.

Yes. We offer Impact Rated (High-Velocity Hurricane Zone approved) systems and high-performance finishes that are specific to harsh coastal applications. Check out our Impact Rated products and Finishes page to learn more about the products and finishes best suited for coastal applications. Want to learn more? Speak with your local authorized Panda Dealer or Panda representative who can help you configure a system specific to your climate.

We offer a wide range of products suitable for different climates. For best thermal efficiency, check out our Thermally Broken products designed to provide the highest degree of insulation from temperature changes. For protection against the most extreme weather events, check out our Impact Rated products, designed to withstand hurricane-force winds, wind-borne debris strikes, and water infiltration using advanced weatherstripping and structural reinforcements.

Yes. We combine our state-of-the-art thermally broken systems with high-performance Low-E glass coatings and advanced weatherstripping to provide energy efficient windows and doors suitable for any climate. Our team can help you configure your systems to meet any U-value or SHGC specification your project demands.

Maximum energy efficiency in mind:

• Thermally broken frames: Our frames use a thermally insulating core to prevent heat transfer between the inside and outside. This design significantly reduces thermal gain in the summer and heat loss in the winter, maintaining a comfortable climate indoors and lowering your energy bills.
• High-performance glazing: Panda’s experts can recommend a variety of different energy efficient glass options, including Low-E coatings, multiple panes (such as double- or triple-glazed glass), or insulating gas fills to help create the right degree of energy efficiency for your project. These added features help reflect heat back to its source, keeping your home cooler in the summer and warmer in the winter.
• Airtight seals: Precision-engineered seals minimize air leaks around your windows and doors, preventing drafts and further improving energy efficiency.

Panda Windows & Doors provides a transferable 10-year Warranty for products within the continental United States (and Caribbean) and a 2-year Warranty for products outside of the U.S. To learn more, read our Warranty.

Our systems are designed and manufactured to provide a lifetime of use when installed and maintained properly per our Care & Maintenance Guide. Should service ever be required, submit a Service Request form and a Panda representative will reach out to discuss service options.

To order replacement part(s), submit a Service Request form and specify the part(s) needed. We'll check if the part is covered under the Warranty and let you know if there will be a charge. For in-warranty parts, you only pay for shipping and handling. For out-of-warranty parts, you'll be responsible for the cost of the part plus shipping and handling.

Keeping your Panda products looking their best is easy. Check out the Care & Maintenance Guide for recommended and mandatory cleaning procedures, schedules, and best practices to follow. If properly maintained, Panda products will provide a lifetime of use and beauty.

In most cases, yes. Even if your system is out of Warranty, we’ll be happy to help you order the right custom-sized glass for your system. And if you’re still covered by the Warranty, we can assist in installing the replacement glass. Submit a Service Request form or contact your Panda representative to discuss your options.

There are a few reasons why glass may shatter spontaneously, even when no impact occurs. Tiny impurities like nickel sulfide inclusions, internal stresses from the manufacturing process, thermal fluctuations, and the natural aging of glass over time can all contribute to spontaneous breakage. If an independent glass expert verifies your broken glass underwent spontaneous failure, the glass manufacturer may fully cover replacement costs. To get the replacement process started, take photos of the broken glass before cleaning up, then promptly contact your local authorized Panda Dealer or Panda representative. Since large custom-sized glass panels require several weeks to manufacture and deliver, it's important to begin the process as soon as possible.

Site inspections can typically be arranged with Panda's local representatives. To inquire about availability and schedule an inspection, please contact your Panda representative directly.

Panda manufactures custom-made luxury window and door products but does not provide installation.

Panda products can be installed by licensed third-party contractors in your area. Your local authorized Panda Dealer may also provide installation in some cases. Importantly, Panda does not require installers to be "certified" or “factory-authorized” for the product warranty to remain valid. As long as the installer has experience with large window and door installations or holds proper general licensing, such as a C-17 license or AAMA certification, the product warranty will be honored. The key is using an experienced or licensed, professional installer, not necessarily one vetted or trained by Panda. Speak with your local authorized Panda Dealer or Panda representative for recommendations on qualified installers in your area.

Panda does not certify installers but simply requires adherence to best practices and relevant sections of the Care & Maintenance guide. Speak with your local authorized Panda Dealer or Panda representative for recommendations on qualified installers in your area.

Products can be delivered anywhere. Products can be delivered directly to the job site or delivered to a staging area and stored until the job site is ready for window and door installation. The best delivery destination depends on the project timeline and installation schedule. Speak with your local authorized Panda Dealer or Panda representative to determine the best delivery destination for your project.

Manufacturing custom-made luxury windows and doors is an intricate process that doesn't always go according to schedule. Each system is carefully crafted to exact specifications and must pass through rigorous QC along the way. If we detect any flaws or defects, we halt production to make corrections or completely re-manufacture if necessary. Maintaining the highest-degree of QC sometimes causes delays, but ensures you receive the flawless product you expect. Other factors like delayed arrival of specific hardware, paint, or glass can also lead to delays. We'll keep you updated on the progress of your project as it moves through manufacturing and notify you if any delays are anticipated.

Each product is wrapped using a combination of soft and rigid packaging materials before being carefully placed into custom-made, reinforced crates. These crates are designed to fit the product snugly, ensuring maximum protection during transport. Whether your products are shipped within the continental U.S. or internationally, you can rest assured that your order will arrive safely.

Panda products are sold as complete systems ready for installation. Orders include:

• Frame
• Sill
• Doors and/or Panels
• Glass (steel, stainless steel, architectural bronze, and panoramic systems are glazed on-site, with glass arriving separately.)
• Hinges
• Rollers
• Locks
• Handles
• Weatherstripping

Materials not supplied by Panda but recommended for installation include self-adhesive flashing, fasteners, shims, a sill pan, sealant, foam filler or caulking. Your installer will supply these standard materials separately.

The manufacturing process can be highly involved, and sometimes loose or smaller components can get left behind. Please reach out to your local authorized Panda Dealer or Panda representative right away, and we’ll expedite shipment of the missing hardware.

If your products arrive damaged:

1. Refuse delivery of the damaged items. Make sure the delivery driver notes the damage before returning the items.
2. Take clear photos of the damage to the products and their packaging. The more photos the better.
3. Contact your local authorized Panda Dealer or Panda representative right away with photos and a description of the damage.

We will work quickly to send replacement items or remedy the issue so you can enjoy your Panda products as intended.

As an authorized Panda Dealer, you’ll enjoy:

• Funneling of local leads to your dealership
• Listing on our website Dealer/Showroom locator to boost visibility
• Discounted pricing based on performance tiers and commitment
• Access to estimating software for immediate pricing
• Access to product samples and marketing literature
• Access to full-size product displays for select dealers
• Collaborate with our in-house marketing team on promotions
• In-depth product training from Panda’s pros
• Priority support when you need it

When you become a Panda Dealer, you join a family of successful retailers who have increased sales and expanded their customer base thanks to the Panda Windows & Doors brand. Visit the Why Become a Panda Dealer page to learn more about the Panda Dealer program.

We are looking for dealers specializing in windows and doors with deep-rooted knowledge and experience in the fenestration industry. Ideal candidates include dealers who can offer both sales and installation services for a seamless customer experience. ​​We will support you with lead generation and marketing while you handle local sales and installation. If you are ready to grow with an energetic and reputable market leader, we’re ready to support you every step of the way!

If you are interested in becoming an authorized Panda Dealer or would like additional information, please complete the Become a Dealer form. We can’t wait to welcome you to the Panda family!

To ensure a successful installation, follow these simple but essential guidelines:

1. Prepare the Rough Opening:
   • Check that the rough opening is square and the floor is level. Take the time to correct any unevenness or non-square openings. This is critical to ensure your system will glide/open effortlessly and seal properly once installed.
2. Ensure Structural Integrity:
   • The header must be rigid and structurally sound.
   • For top-hung systems (HSWs and some Folding Doors), ensure the header can support at least 10 pounds per square foot.
3. Install the Frame:
   • Use a laser level to ensure the frame is installed square, level, and plumb.
   • Properly flash and seal the frame to meet glazing industry waterproofing standards.
   • Sill pans with a rear leg (back dam) are required.
4. Apply Finishes:
   • Products containing wood are delivered unfinished, meaning they do not include primer, stain, or paint. It's important to apply a high-quality wood finish to all wood surfaces within 7 days of delivery and before installation.
5. Make Final Adjustments:
   • Make any final adjustments before installing stucco, drywall, or trim.
   • For Lift & Slide systems, ensure that the tolerance on the top or bottom track does not exceed 1/16".
   • For top-hung systems (HSWs and some Folding Doors), ensure the header has less than 1/4" deflection.
6. Protect During Construction:
   • Protect the door, hardware, glass, and sills from accidental damage during construction.
   • For Lift & Slide systems, remove the handle until construction is complete.
7. Post-Installation Care:
   • Follow the Care & Maintenance Guide for recommended and mandatory cleaning procedures, schedules, and best practices to follow.

Products containing wood are delivered unfinished, meaning they do not include primer, stain, or paint. The wood is stain-grade quality, providing you with the flexibility to apply your desired finish. The following are recommended wood finishing tips:

Preparation:

• To prevent swelling and warping caused by fluctuations in temperature and moisture, it is essential to apply a high-quality finish to all wood surfaces within 7 days of delivery.
• For best results, we recommend that all wood finishing is done before installation.
• Prepare the wood by lightly sanding it to remove minor nicks, scratches, debris, and surface glaze. This process not only smooths the surface but also opens the wood's pores, enhancing its ability to absorb stain and finish for a richer, deeper color.
• Carefully tape off adjacent hardware before applying sealant to prevent hardware damage.
• Apply wood finish in a workspace that provides adequate light, is well-ventilated, warm, and dry.

Simple two-step finishing procedure:

• Stain the wood and allow the stain to completely dry before applying a clear protective finish. Applying the clear protective finish before the stain has completely dried will result in chipping or peeling of the finish.
• Stains and clear protective finishes may be applied with clean rags, cloth, soft brushes, and other applicators. For best results, read the sealant manufacturer guidelines for the recommended applicator.
• Reapply a finish periodically to refresh appearance and protect your wood for long-lasting results.

Please consult with your installer or wood finishing professional, and follow the guidelines provided by the coating manufacturer for final instructions. Wood cladding must be inspected annually for damage resulting from exposure to the elements and repaired immediately.

The maximum allowable deflection of the structural header across the full width of the opening should not exceed 1/16". Exceeding this deflection limit can lead to glass breakage, seal failure, and interference with the proper operation of the sash and hardware. Proper structural support and deflection control are critical design factors for successful top-hung systems.

When using standard 1" overall thickness glass, the frame and supporting structure should be designed to support at least 10 pounds per square foot. Proper structural support is critical to ensure the top-hung system functions properly.

There are no specific fasteners that are best suited for Panda’s products. The key is choosing fasteners suitable for the substrate you are installing into and the expected wind load conditions for your location. We recommend working with your structural engineer to determine the appropriate fasteners to use for your particular project.

No, Panda’s systems do not include nail fins for installation because of their weight. Instead, the frames must be securely anchored directly into the structure to provide maximum strength and rigidity.